When it comes to choosing your ideal freight forwarding partner it is essential that you choose the ideal company for your business’ requirements. Failing to choose the right company will impact both you and your customers, ultimately damaging your reputation.
There are many different aspects to finding a great freight forwarder, below we have chosen just five of our top features to look out for when choosing one:
The ideal freight forwarding partner
You should ensure that your chosen freight forwarder not only has a great deal of experience in the industry, but also that they have experience in freight forwarding within the locations your business operates. This therefore indicates that the business has an established position in the industry and will almost certainly have developed the global network necessary for an efficient service.
Multiple freight options
At times your freight forwarding requirements may mean that you need multiple services, whether it be by air, land or sea. Therefore, a great freight forwarder should offer flexible, seamless solutions to get your goods from origin to destination efficiently.
There are countless regulations and laws that freight forwarders must abide by when dealing with exports and imports in each location across the globe. It is essential that your chosen freight forwarder not only understands the relevant legislation but also has procedures in place that ensures they operate compliantly at all times.
Technology is an essential component to our every day lives, and there should be no reason why your chosen freight forwarder shouldn’t be investing in innovative technologies, particularly offering the ability to track goods in real-time which can make a real difference to customer satisfaction levels.
Great customer service
For any reputable business, excellent customer service is a key aspect to their success. For freight forwarders this will mean regular service updates, providing support and recommendations on their service offering, flexibility, a prompt email and telephone response and most importantly, offering above and beyond the expectations of a client.
Grace Overseas has been established for over 30 years, successfully navigating through changes in legislation, technology advances, global regulations and much more. Through all of this we have maintained and grown a strong client base and have ultimately gained an enviable reputation within the industry. Get in touch with our team today for more information on our freight forwarding services.
Manchester – 0161 873 7304 | firstname.lastname@example.org
London – 01293 441 911 | email@example.com